Introduction

Welcome to Merlin Stoves. By accessing our website (www.merlinstoves.co.uk) and purchasing our products, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order.

1. General

1.1 These terms and conditions apply to all users of this website and to all purchases of products from Merlin Stoves.

1.2 By using this website and purchasing our products, you agree to these terms and conditions in full. If you do not agree with any part of these terms, you must not use our website or purchase our products.

2. Products

2.1 All products are subject to availability. We reserve the right to discontinue any product at any time.

2.2 The images of the products on our website are for illustrative purposes only. We have made every effort to display the colours accurately, but we cannot guarantee that your device's display will accurately reflect the colour of the products.

2.3 We reserve the right to change product specifications, prices, and packaging without notice.

3. Orders

3.1 By placing an order with us, you warrant that you are legally capable of entering into binding contracts and that youare at least 18 years old.

3.2 When you place an order, you will receive an email confirming receipt of your order. This email does not guarantee acceptance of your order. A contract between us is formed only when we send you a dispatch confirmation email.

3.3 We reserve the right to refuse any order for any reason.

4. Pricing and Payment

4.1 All prices are inclusive of VAT unless otherwise stated. Extra delivery costs will be added to the total amount due if they are outside the UK.

4.2 We take all reasonable care to ensure that the prices on our website are correct. However, if we discover an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it.

4.3 Payment can be made by credit card, debit card, or any other payment method specified on our website.

4.4 We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

5. Delivery

5.1 We will deliver the products to the address you provide at the time of order.

5.2 Delivery times are estimates and not guaranteed. We will not be liable for any delays in delivery caused by circumstances beyond our control.

5.3 Risk of loss and damage to the products passes to you on the date when the products are delivered.

More information can be found on our Shipping Policy page

6. Returns and Refunds

Returns and refunds and fully covered by our ‘Returns and Refunds page’, Please see our Returns & Refunds Policy Page .

7. Warranties

7.1 All products come with a manufacturer's warranty. Please refer to the product documentation for specific warranty details.

7.2 This warranty does not cover damage caused by misuse, neglect, or unauthorised modifications.

8. Limitation of Liability

8.1 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased.

8.2 We are not responsible for indirect losses that happen as a side effect of the main loss or damage and that are not foreseeable by you and us, including but not limited to loss of income or revenue, loss of business, or loss of anticipated savings.

9 - Personal information

9.1 Your submission of personal information through the store is governed by our Privacy Policy. View our Privacy Policy here.

10. Governing Law

10.1 These terms and conditions are governed by and construed in accordance with the laws of England Wales & Scotland. Any disputes arising out of or in connection with these terms and conditions will be subject to the exclusive jurisdiction of the courts of England, Wales & Scotland.

11 Contact Information

For any questions or concerns about these terms and conditions, please contact us at Merlin Stoves.

Contact Us

Address:

The Old Saddlery
Foregates
Holmer Rd
Hereford HR4 9RJ