Merlin Stoves Privacy Policy
Introduction
Merlin Stoves is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (www.merlinstoves.co.uk) or purchase our wood-burning stoves.
1. Information We Collect
We may collect and process the following data about you:
Personal Identification Information: Name, address, email address, phone number.
Transactional Information: Details of transactions you carry out through our site and of the fulfilment of your orders.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Information about how you use our website, products, and services.
2. How We Use Your Information
We use the information we collect in the following ways:
To Process Transactions: To manage orders, deliver products, process payments, and communicate with you about your order.
To Improve Our Website: To analyse how users interact with our site, ensuring we provide the best user experience.
To Communicate with You: To send you updates, promotional materials, and other information that may be of interest to you. You can opt-out of these communications at any time.
To Comply with Legal Obligations: To comply with any legal requirements and regulations.
4. Consent
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at team@merlinstoves.co.uk
3. Data Security
We implement appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Sharing Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described below:
Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
6. Your Data Protection Rights
You have the following rights regarding your personal data:
Access: You have the right to request copies of your personal data.
Correction: You have the right to request correction of any inaccurate information.
Erasure: You have the right to request the deletion of your personal data.
Restriction: You have the right to request that we restrict the processing of your personal data.
Object: You have the right to object to our processing of your personal data.
Data Portability: You have the right to request that we transfer the data we have collected to another organisation or directly to you.
7. Cookies
Our website uses cookies to enhance your browsing experience. You can set your browser to refuse cookies, but this may affect your ability to use certain features of our website.
8. Squarespace
Our store is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Squarespace data storage, databases and the general Squarespace application. They store your data on a secure server behind a firewall.
9. Changes to This Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. We may update. Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at Merlin Stoves-
The Old Saddlery
Foregates
Holmer Rd
Hereford HR4 9RJ